Refund Policy
If you cancel 7 days in advance of your camp's start date you will receive a full refund (less Paypal fee).
If you cancel less than 7 days before the start date you will receive a refund less $50 and Paypal fee.
If you cancel by the end of the first day of your camp you will receive a refund less $75 and Paypal fee.
If you cancel by the end of the second day of your camp you will receive a refund less $95 and Paypal fee.
After the second day of camp there will be no refunds issued for days not attended.
No refunds will be issued when a camper has been asked to leave the camp.
Full refunds will be issued if we cancel a camp. We reserve the right to cancel camps if numbers are insufficient. If necessary, camps will be cancelled 7 days prior to the camp start date.
Any refund will be less the processing fees issued by Merchant Services or PayPayl, etc.
Season Membership: If you cancel or receive a refund your season membership shall become null and void. If your membership was used to climb before your camp, we'll simply prorate your refund to reflect each climb at a rate of $24.99 per climb. For example, if you cancel your camp but already climbed twice with your membership, you'll receive a refund less the two days worth of climbing. In this case we'd hold back $49.98 plus tax.
Extended Care Hours
We will provide extended care for campers for a fee of $25/week. The extended hours will be from 8:00-8:30 and again from 4:30-5:00. Please indicate extended registration on your registration form. This must be arranged prior to the start of your camp week.
Season MembershipEach camper will get a regular season membership with the purchase of a camp registration. Campers who have fully paid for their registration are entitled to a Season Membership. Season Membership allows access to the Big Adventure Course ONLY. The Kids Course is not included in the Season Membership. Campers may use their membership prior to attending their week of camp, as long as registration is paid in full. Campers must check in at the kiosk upon arrival. Campers must go through training twice. After that,they will only need to be geared up by a staff member before heading upon the course.
Emergency CareParents are advised to expect a usual amount of scrapes, bruises and minor bumps associated with normal play. Naturally, not all minor incidents will reach the attention of the staff. However, all incidents/accidents that reach staff attention will be recorded for parent notification.
In case of major emergency/injury, you will be contacted to meet the camp staff at the nearest hospital. In cases of emergency ambulance use, parents will be responsible for any and all costs incurred. Parents are required to sign a permission form for necessary emergency medical treatment.
Medication PolicyWritten instruction and a parent’s signature are required before prescribed medication can be administered on a short/long term basis.
Medications must not be left in a child’s cubby/bag. All medications are to be handed to a staff member and stored in a safe location.
Sign In/Sign Out All campers must be signed in and out by a camp staff each day.
Please ensure that everyone who has permission to pick-up your child has been added to their registration form.
Please be prepared to have photo ID available if you are picking up a camper.
AbsencesIn the event that your child is absent for illness or any other reason, parents are requested to inform us at your earliest convenience. From a business perspective, it is necessary that regular fees continue to be charged during periods of absence.
